Shipping Policy

After placement of your order, production of your product(s) will begin. Most orders will be dispatched within a week. You will receive a confirmation email once your order has been dispatched. 

All orders are shipped via air and then transferred to local ground with standard post. 

Shipping times are as follows:

- within Canada: 3-6 business days

- within USA: 3-7 business days

- internationally: 6-15 business days

If your order has not arrived after 2 weeks (Canada), or 1 month (Internationally), please contact us as your item may have been lost in the mail. 

** Orders purchased internationally may be subject to taxes, duties, or customs fees. The buyer is responsible for any additional fees. **

Return & Exchange Policy

We do not accept returns or exchanges. We do not accept cancellation requests after the order has been dispatched. 


If your order arrived damaged or if you have received the wrong order, please contact us and we will work with you to resolve the issue. 

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© 2019 Café de Yume